Refund and Cancellation Policy

Effective Date: March 2025

This policy applies to payments made for membership and events organised by The Arts Pledge.

1. Membership Fees

Membership fees are generally non-refundable once membership has been activated, except where required by law.

If a payment has been made in error, please contact us within 14 days and we will review the request.

Membership cancellations will take effect at the end of the current membership period unless otherwise agreed.

2. Event Bookings

Cancellation by Participants

If you need to cancel your attendance at an event:

• More than 14 days before the event:
  Full refund minus a reasonable administration fee.
• 7–14 days before the event:
  50% refund may be offered.
• Less than 7 days before the event:
  Refunds are normally not available.

However, substitute participants from the same organisation may attend in place of the original booking where appropriate.

3. Cancellation by The Arts Pledge

If The Arts Pledge cancels or reschedules an event due to unforeseen circumstances, including insufficient registrations or circumstances beyond our control, participants will be offered:

• A full refund, or
• The option to transfer their booking to a future event.

4. Exceptional Circumstances

We understand that exceptional circumstances may arise (such as illness or travel disruption). Refund requests in such cases will be considered on a case-by-case basis.

5. Contact

Refund or cancellation requests should be sent to:

membership@theartspledge.com